Frequently Asked Questions
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General Questions
What are your store hours?
+Our physical stores are open:
- Monday - Saturday: 8:00 AM to 8:00 PM
- Sunday: 10:00 AM to 6:00 PM
Our online store is available 24/7 for your convenience.
Do you offer product demonstrations?
+Yes! We offer comprehensive product demonstrations in all our physical stores. Our knowledgeable staff will help you understand the features and benefits of any product you're interested in.
Are your products genuine and original?
+Absolutely! We are authorized dealers for all the brands we carry. All products come with manufacturer warranties and are 100% genuine. We have zero tolerance for counterfeit products.
Do you have physical stores I can visit?
+Yes, we have multiple physical stores across Kenya:
- Nairobi CBD: Kimathi Street, ACCEX Building
- Westlands: Westgate Shopping Mall
- Mombasa: Nyali City Mall
- Kisumu: West End Shopping Mall
- Nakuru: Westside Mall
Ordering & Payment
What payment methods do you accept?
+We accept multiple payment methods for your convenience:
- M-Pesa: Lipa Na M-Pesa (Buy Goods till number: 123456)
- Credit/Debit Cards: Visa, MasterCard
- Bank Transfer: All major Kenyan banks
- Cash on Delivery: Available for orders within Nairobi
Is it safe to pay online?
+Yes, your security is our priority. We use:
- SSL encryption for all transactions
- PCI-DSS compliant payment processing
- Secure payment gateways
- We never store your complete payment information
Can I modify or cancel my order?
+You can modify or cancel your order within 1 hour of placing it. After that, please contact our customer service immediately at support@accessories.tasflex.co.ke or call 0743496602.
Shipping & Delivery
What are your delivery charges?
+Our delivery charges vary by location:
- Free Delivery: Orders above KES 5,000 within Nairobi
- Nairobi CBD: KES 300 (orders below KES 5,000)
- Other Nairobi Areas: KES 400-600
- Major Towns: KES 600-800
- Remote Areas: KES 800-1,200
How long does delivery take?
+Delivery times vary by location:
- Nairobi: 1-2 business days
- Other major towns: 2-4 business days
- Remote areas: 3-7 business days
Express delivery options are available for urgent orders.
Do you offer international shipping?
+Currently, we only ship within Kenya. However, we're working on expanding our services to other East African countries in the near future.
Returns & Warranty
What is your return policy?
+We offer a hassle-free return policy:
- Defective Products: 30-day return window
- Change of Mind: 7-day return window (unopened products only)
- Wrong Items: 14-day return window
Products must be in original condition with all accessories and packaging.
How do I claim warranty?
+To claim warranty:
- Contact our customer service with your purchase receipt
- Provide product details and issue description
- We'll guide you through the warranty claim process
- Arrange for repair or replacement as needed
What items cannot be returned?
+The following items cannot be returned unless defective:
- Opened software and games
- Personal care items (earphones, etc.)
- Gift cards and vouchers
- Customized or special order products
- Products without original packaging
Account & Security
How do I create an account?
+Creating an account is easy:
- Click "Register" in the top navigation
- Fill in your details (name, email, phone)
- Create a secure password
- Verify your email address
- Start shopping!
I forgot my password. What should I do?
+If you've forgotten your password:
- Go to the login page
- Click "Forgot Password"
- Enter your registered email address
- Check your email for password reset instructions
- Create a new password
Products & Services
Do you offer repair services?
+Yes! We offer comprehensive repair services for:
- Smartphones and tablets
- Laptops and computers
- Audio equipment
- Gaming consoles
Visit our Repair Services page for more information.
Do you sell accessories?
+Yes, we have a wide range of accessories including:
- Phone cases and screen protectors
- Chargers and cables
- Headphones and earphones
- Laptop bags and sleeves
- Gaming accessories