Returns & Refunds Policy
Hassle-free returns and quick refunds for your peace of mind
Easy Returns
Simple return process with multiple options including store returns and pickup service
Quick Refunds
Refunds processed within 48 hours to your original payment method
Full Warranty
All products come with manufacturer warranty and our quality guarantee
Return Policy Details
30-Day Return for Defective Products
If you receive a defective product, you have 30 days from the delivery date to return it for a full refund or replacement.
Conditions:
- Product must be in original condition
- All accessories and packaging must be included
- Proof of purchase required
- Product must show manufacturing defects
Return Process:
- Contact customer service within 30 days
- Provide photos/videos of the defect
- We'll arrange pickup or provide return instructions
- Receive refund or replacement upon verification
7-Day Return for Change of Mind
Not satisfied with your purchase? You can return unopened products within 7 days of delivery.
Conditions:
- Product must be unopened and unused
- Original packaging must be intact
- All seals and tags must be present
- Return shipping costs are customer's responsibility
14-Day Return for Wrong Items
If you receive the wrong item, you have 14 days to return it for the correct product or a refund.
Conditions:
- Report within 48 hours of delivery
- Product must be in original condition
- We cover return shipping costs
- Quick replacement guaranteed
Refund Process
Return Initiation
Contact our support team to start your return process. We'll guide you through the necessary steps.
Product Inspection
Our quality team inspects the returned product to verify the issue and ensure all conditions are met.
Refund Processing
Once approved, we process your refund within 48 hours to your original payment method.
Refund Received
You'll receive confirmation and the refund appears in your account based on your payment method.
Refund Timeline by Payment Method
M-Pesa Payments
1-2 business days
Refunded directly to your M-Pesa account
Credit/Debit Cards
3-5 business days
Processed back to your card account
Bank Transfer
2-3 business days
Transferred to your bank account
Store Credit
Instant
Immediately available for future purchases
Non-Returnable Items
Opened Software & Games
Software, games, and digital products once opened or activated
Personal Care Items
Earphones, headphones, and other personal audio equipment
Gift Cards & Vouchers
All gift cards, vouchers, and promotional codes
Customized Products
Products that have been customized or specially ordered
Damaged Packaging
Products without original packaging or with damaged packaging
Expired Return Window
Products returned after the specified return period
Manufacturer Warranty
All our products come with genuine manufacturer warranties. We act as your point of contact for all warranty claims, making the process smooth and hassle-free.
